To login to your Member Profile you need your USERNAME and PASSWORD:
1 Click the ‘Forgot Password? Click here to reset’ link:
2 Enter your USERNAME and EMAIL ADDRESS, then click ‘Reset Password’:
Forgotten your USERNAME? See Forgotten Username section below
3 The following screen confirms your password has been reset:
4 You will receive an email with your reset password:
You can now log in using this new password. Note that passwords contain a mixture of upper case, lower case, numbers and symbols, and must be entered exactly as displayed in this email. It may be easier to COPY and PASTE this complex password.
5 After logging in, CHANGE your password to a memorable one of your own, by clicking ‘Change Password’ on your Member Profile page:
You can also check and update your contact details by clicking ‘Edit My Profile’
1 Click the ‘Forgot username? Click here’ link on the Forgotten Password page:
2 Enter your EMAIL ADDRESS, then click ‘Retrieve username’
3 The following screen confirms your USERNAME has been emailed to you:
4 You will receive an email with your username:
Note that the username should be entered exactly as displayed in this email, including upper case, lower case and spaces.
You can now return to the Forgotten Password section and use your USERNAME to reset your password.
If you continue to experience problems logging in, please contact email@example.com